Frequently asked questions

Anyone aged 18 or over. You confirm your date of birth during registration - registrations under 18 are rejected - and our team checks your profile photo before it is published.

Yes, you can create a profile, verify it and start matching for free. Paid plans unlock advanced match filters, a larger search radius and extra features. You can upgrade, downgrade or cancel at any time.

Yes. You can register with your email address and a password, or use single sign-on with Google, Microsoft or Facebook where available.

Email verification keeps fake accounts out. After registering you receive an activation link. If the address is not verified within 8 hours, the unverified account and its data are deleted automatically.

close2myheart runs in your web browser and as an app for Android and iPhone. Your account works on all of them.

You tell us who you are looking for, the age range and your location. The more of your profile you complete, the better our match system can suggest people who fit you. Paid plans add detailed filters such as search radius, relationship status, meeting place, appearance and languages.

close-2-me is our swipe feature: swipe right to like, left to pass and up to add someone to your favourites. The number of daily swipes depends on your plan.

Coins are our in-app currency. You can use them for messages, gifts and emojis and for some account actions. You earn Coins by completing your profile - every filled-in field is rewarded - and you can top up with Coin packages at any time.

Karma is an automatic score from 1 to 1000 that reflects how you interact with the community. Everyone starts at a neutral 500. Likes, reviews and ratings raise it; confirmed complaints lower it. Our team cannot change Karma manually.

To keep conversations respectful, you chat with people who have accepted your friend request. Until then, your request is shown in the chat and no further messages can be sent.

Subscriptions and Coin packages are paid securely via PayPal. We never see or store your card or bank details.

Yes, at any time with one click in your account settings. Your plan stays active until the end of the current billing period and will not renew afterwards.

Coins stay in your wallet as long as your account exists. They cannot be paid out or exchanged for money.

Nobody else. Your first and last name, address, phone number and date of birth are used only for billing and identity checks by authorised staff. Other members only see your profile name and what you choose to show on your profile.

Yes. Stealth mode lets you appear offline, and showing your location on the world map is off unless you switch it on.

No. Your data stays with us, is processed in line with the GDPR and is never sold or passed on to third parties for their own purposes.

You can delete your account in your settings. It is first deactivated for 14 days - if you log in again during that time, the deletion is cancelled. After 14 days your account, chats and photos are deleted permanently and cannot be restored.