Contact

We are here to help

Questions about your account, a safety concern or anything else? Our team answers every request through the contact form in the app.

Use the in-app contact form

So that we can help you quickly and securely, all requests are handled directly in the app. That way we know which account it is about and you get our answer right there.

  1. Log in to the app. In your browser, on Android or on iPhone.
  2. Open Tickets. Tap the Tickets icon in the top bar.
  3. Describe your request. Our team replies in the app - you will be notified.
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Not a member?

You can still reach us

Postal address

Multiple Solution Services
P.O. Box 120420
27518 Bremerhaven
Germany

Feedback

Ideas or suggestions? Members can send them through Tickets in the app.